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Project Management Best Practices for Production?

So, as I’ve described before, I work in a data processing unit for a health insurance company. But, more specifically, I work on the support team for the data processing group. The support team is made up of a manager, a team of a half-dozen business analysts, led by a senior business analyst, and two project manager. The BAs are responsible for maintaining various aspects of the production work (department communication, file processing, etc), as well as providing support on special initiatives. The implementation of the special initiatives are led by one of the two project managers (of which I am one).

I’ve been in discussions with my manager about how we can streamline work that is being done. One area we are looking at is how can we better utilize Project Management best practices in managing the work that is being done by the business analysts. While much of the work they do is routine, and therefore outside of the strict definition of a project, there are enough changes on a daily basis, and new tasks, that some features of project management would still apply.

If someone were to ask you what is the most valuable best practices from Project Management methodology (PMBOK, PRINCE II, etc), what would it be? Would it be the emphasis on planning? The change management? The need to include Monitoring and Controlling in every project? The invective to celebrate every project at it’s completion with a party?

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