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About the Author

I’m Dan. I am a project manager, though I have not received a Project Management Professional certification yet. That’s the role of the blog.

Currently, I work as a Project Manager II in a health insurance company on the East Coast of the US. Prior experience has generally been focused around health care, including 3 years as a direct-care social worker, another 2 years in social work quality assurance and process improvement, and 18 months in billing claims recovery.

To date, the vast majority of my project management experience has centered on process improvement, or new product implementation. I have spent 3 months creating a financial auditing process for social service agencies, another 8 months creating a documentation auditing process for behavioral health clinics. The latter role lead to being placed in charge of turning around the health and safety monitoring of foster care program.

In my current role, I’ve implemented the enrollment process changes for 2 new Medicaid managed care product lines for a health insurer. These have been the most dynamic projects, relying on teams built of individuals with diverse backgrounds (IT, customer service, social services, data processing). Interspersed with these roll-outs have been a number of small projects, including workflow documentation, and a new telephonic enrollment system.

I have an MA in International Relations and Sociology from the University of Freiburg, Germany, and a BA in Sociology and German Studies from Connecticut College, in New London, CT.

 

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